Return, Exchange & Cancellation Policy
We always try our best to make sure that you love our product as much as we loved making it for you.
However, we'd be happy to exchange any item that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size or style.
Please Note:
SALE products cannot be exchanged/returned.
ACCESSORIES cannot be exchanged/returned.
Customized products cannot be exchanged/returned.
***International shipment cannot be exchanged/returned.
Return Policy:
Item that are unworn, unused, unwashed, unaltered, undamaged and retaining the original tags are eligible for return within 7 days from the date of delivery. All returns happen via Bank Transfer which can take upto 15-17 working days.
Incase of a defect in the product, we would require clear parcel opening videos or pictures.
To request for an exchange/return, please email at contact@ssmfashion.com or call or whatsapp at +91-730-391-7944 with the order number and contact details with equire clear parcel opening videos or pictures.
Customer has to bear the shipping cost. Reverse pickups are either arranged by us or customer will have to ship the parcel to us at the following address:
Paul Ethnic Indian Wears LLP
3/705, Auric City Homes
Sector 82, Faridabad
Haryana 121002
India
Phone: +91-730-391-7944
Email: contact@ssmfashion.com
Once we receive it, it will undergo a thorough quality inspection and if it passes through, we will process your request.
Item is eligible for a return/exchange request only once.
Cancellation Policy:
You can cancel an order through the SSM Fashion website until it has been packed at our warehouse. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
How to cancel an order? For order cancellation, please contact our Customer Care team at contact@ssmfashion.com or on +91-730-391-7944. Kindly note, orders can only be cancelled before they are packed in our warehouse.
Change in Size/Delivery Address/Phone Number: If you’d like to make changes to existing details in the order such as your size, delivery address or phone number, please reach us at contact@ssmfashion.com with the subject “Order Number + Revised information”. We will facilitate the same if it hasn't been shipped.
Exchange / Return for International Orders.
No exchange / return is applicable on international orders. For any size related queries please feel free to contact us before you place an order.
Cancellation of International Order: You can cancel an order through the SSM Fashion website until it has been packed at our warehouse. This includes items purchased on sale also. Any amount paid will be credited after deducting the transaction fee and/or tax (if applicable), into the same payment mode using which the payment was made. It would take 5 to 7 business days to complete the process. Saturday and Sundays are not included.
You can email us on contact@ssmfashion.com for any additional queries.